BBC Online News

1090, Silver Business Point, VIP Cir, Uttran, Surat, Gujarat 394105.
Tel: +91 22 52145256

Contact Us:
Sales, HR, Channel availability, For press queries, write to : bbconlinenews0077@gmail.com

COMPLAINT REDRESSAL

If you have a complaint about BBC Online News content, you can follow the BBC’s complaints process to have your concerns addressed. Here is an overview of the steps involved in the complaint redressal process at the BBC:

  • Submit your complaint: You can submit your complaint about BBC Online News content through the BBC’s official complaints form on their website. Provide details about the specific content, including the date, time, and nature of the complaint.
  • Acknowledgment: Once your complaint is received, the BBC will acknowledge it and begin investigating the issue.
  • Investigation: The BBC will investigate the complaint internally to assess whether it breaches their editorial guidelines or standards.
  • Response: After the investigation, the BBC will respond to your complaint with their findings and any actions taken as a result.
  • Escalation: If you are not satisfied with the response provided, you can escalate your complaint to the BBC’s Executive Complaints Unit for further review.
  • Final response: The Executive Complaints Unit will provide a final response to your complaint, outlining the outcome of their review.
  • Ofcom: If you are still dissatisfied with the resolution, you have the option to escalate your complaint to Ofcom, the regulatory body that oversees broadcasting standards in the UK.

By following these steps, you can ensure that your complaint about BBC Online News content is addressed and resolved through the appropriate channels.

Complaints relating to Content.

Any complaint relating to content of BBC Online News Network Private Limited namely the content in BBC Online News the Code of Ethics & Broadcasting Standards and News Broadcasting Standards Regulations of “News Broadcasters & Digital Association” (NBDA) shall be made by a person aggrieved within a reasonable time not exceeding 7 (seven) days from the date of first broadcast to the following person appointed by the Company whose details are reproduced below:
Raj Kumar Varier – VP(Policy and Regulatory affairs) – Compliance Officer NBDSA
BBC Online News, 1090, Silver Business Point, VIP Cir, Uttran, Surat, Gujarat 394105.
BBC Online News Phone No.: +91 22 52145256
BBC Online News Email: bbconlinenews0077@gmail.com
However, before making a complaint viewers are encouraged and advised to visit the NBDA website and go through the Code of Ethics & Broadcasting Standards, News Broadcasting Standards Regulations , Guide to the Complaints Process, Whom to complaint, Broadcasters Download complaint form, Decisions. These details are available on the website of NBDA i.e. at https://www.bbconlinenews.com The viewers may also approach the Compliance Officer named above with respect to any grievance towards any content / issues of BBC Online News Network Private Limited on any platform.